Passengers on a budget airline flight were left in dismay when their journey to London was delayed for the third time due to an unexpected incident – someone had defecated on the bathroom floor. The incident occurred on an easyJet flight departing from the Spanish island of Tenerife. The pilot informed the passengers that their flight would be postponed until the following morning due to the unsanitary condition of the aircraft’s restroom.
The flight, EZY8054, had already experienced several delays prior to this incident, according to one passenger. The flight was initially scheduled to leave Tenerife at 8:05 p.m. on October 15, with an expected arrival in the UK at 12:20 a.m. the following day. However, before the plane could even take off, the airline offered passengers a $610 voucher to switch flights due to the aircraft’s limited capacity.
When no passengers accepted the offer, the airline was forced to remove 10 passengers from the flight, leading to arguments and a two-hour delay. The passenger also reported that the plane was overweight due to being at full capacity, resulting in the airline having to distribute luggage across other flights to London’s Gatwick airport, causing further delays.
The final straw came when the pilot announced the flight’s cancellation after the restroom incident was discovered. The passengers were then forced to spend another night in Tenerife. However, due to high demand, easyJet was unable to provide hotel accommodations for all passengers, as stated on their website.
Passengers were advised to find their own accommodations, with the promise of reimbursement for a reasonably priced room, meals, and travel costs. This situation led to a wave of frustration among passengers, with some venting their anger on social media.
One passenger criticized easyJet’s handling of the situation, suggesting that the restroom incident could have been an accident. In response, a spokesperson for easyJet confirmed the situation and explained that the flight was initially delayed due to the aircraft being overweight. The flight was further delayed overnight due to the need for additional cleaning.
The spokesperson also stated that while hotel accommodations were provided for all customers, some passengers had to book their own due to limited availability in the area. They assured that these customers would be reimbursed. The spokesperson concluded by apologizing for the inconvenience caused, emphasizing that the safety and wellbeing of their customers and crew is easyJet’s highest priority.